Privacy Policy

The Personal Data Protection Act 2010 (“the Act”) was introduced by the Government of

Malaysia to regulate the processing of personal data in respect of commercial transactions.

The Act, which generally applies to all companies and firms that are established in

Malaysia, requires us to inform you of your rights in respect of your personal data that is

being processed (or that is to be collected and further processed by us) and to also notify

you of, among others, the purposes for the data processing. The Act also requires us to

obtain your consent to the processing of your personal data.

Data protection is a matter of trust and your privacy is important to us. We shall therefore

only process your name and other information which relates to you in the manner set out

in this Privacy Policy. We will only collect information where it is necessary for us to do

so and we will only collect information if it is relevant to our dealings with you. We will

only keep your information for as long as we are either required to by law or as is relevant

for the purposes for which it was collected.

You can visit our website, https://publicfurniture.com.my/ and browse without having to

provide your personal details. During your visit to our website, you may remain

anonymous and at no time would we be able to identify you unless you have registered an

account (“Public Furniture account”) with us on our website and have logged on with your

user name and password.

1.1 Collection of Personal Data

1.1.1 "Personal Data" means data, whether true or not, about an individual who can be

identified from that data, or from that data and other information to which an organization

has or is likely to have access. Common examples of personal data could include name,

identification number and contact information.

1.1.2 Personal information collected online will only be disclosed within our corporate

group and to third parties for the purposes for which it was collected, as authorized and

consented by you. For example, the conduct of a sales transaction of a product of your

choice on our website.

1.1.3 We aim to provide the ease and compelling shopping experience for our customers.

We want you to feel safe while visiting our site.

1.1.3 (a) When you register an account, the personal information we collect may include

your:

1. Name

2. Email Address

3. Tel1.1.3 (b) When you make a purchase on Public Furniture, the additional personal

information we collect may include:

1. Telephone Number

2. Mobile Number

3. Delivery Address

4. Billing Address

1.1.3 (c) The mandatory personal information we collect from you will be used and or

shared within our corporate group and to third parties for one or the following purposes:

1. To deliver products that you purchase from our website. For example, we may pass

your name and address on to a third party such as our courier service company or

supplier of choice in order to make delivery of the product to you;

2. To inform and update you on the delivery of the product and for customer support

purposes;

3. To provide you with relevant product information such as SKUs;

4. To process your orders and to provide you with the services and information offered

through our website and which you may request;

5. To allow us to administer your registered account with us;

6. To verify and carry out financial transactions in relation to payments you may make

online. For example, payments that you make through our website will be processed

by our appointed agent. Disclosure to these data processing agents such as that of

our appointed agent in this context is necessary for the purpose of conducting the

sales transaction that you have opted for.

7. The non-mandatory personal information such as date of birth and gender are used

to carry out research/es on our users’ demographics and for us to send you

suggestion or information in the form of promotional emails which we think you

may find useful, thereby, enhancing your experience when you visit our website. By

providing us these non-mandatory personal information, you are deemed to have

consented to be part of our research/es and to receiving suggestions or information

as outlined above.

1.1.4 Subscription to our marketing and promotional materials

In addition to the personal information outlined above, when you register an account with

us, you shall be asked if you would like to subscribe to our marketing and or promotional

materials from time to time. These marketing and or promotional materials may come

from within our corporate group wholly or through affiliation with third parties. If you

choose to so subscribe, you are deemed to have consented to us processing within our

corporate group and or third parties your personal information for this purpose. You can

always choose to unsubscribe from marketing information at any time by opting for the

unsubscribe function within the electronic marketing material.1.1.5 Accessing Actual Orders

Your actual order details may be stored with us but for security reasons, cannot be

retrieved directly by us. However, you may access this information by logging into your

account on the website. Here, you can view the details of your orders that have been

completed, those which are open and those which are to be dispatched as well as

administer your address details, bank details and any newsletter to which you may have

subscribed. You undertake to treat the personal access data confidentially and not make it

available to unauthorized third parties. We cannot assume any liability for any misuse of

passwords unless this misuse is through our own fault.

1.2 Security of Your Personal Information

Public Furniture ensures that all information collected will be safely and securely stored.

We protect your personal information by:

• Allowing access to personal information only via passwords;

• Maintaining technology products to prevent unauthorized computer access; and

• Securely destroying your personal information when it is no longer needed for our

record retention purposes.

1.3 Disclosure of Personal Information

1.3.1 We will not share your information with any other organizations other than our

corporate group and those third parties directly related to and necessary for the purchase

of products, delivery of the same and purpose for which you have authorized. In

exceptional circumstances, Public Furniture may be required to disclose personal

information, such as when there are grounds to believe that the disclosure is necessary to

prevent a threat to life or health, or required by the law. Public Furniture is committed to

complying with the Personal Data Protection Act 2010, in particular, its policies as well as

corresponding guidelines and orders.

If you believe that your privacy has been breached by Public Furniture please

contact Customer Service and we will resolve the issue.

1.3.2 In conducting our business, we will/may need to disclose your personal data to our

third party service providers, agents and/or our affiliates or related corporations, and/or

other third parties.

- Our subsidiaries, affiliates and related corporations;

- Contractors, agents, service providers and other third parties we use to support our

business. These include but are not limited to those which provide administrative or other

services to us such as mailing houses, telecommunication companies, information

technology companies and data centers;

- A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Public Furniture’s

assets, whether as a going concern or as part of bankruptcy, liquidation or similar

proceeding, in which personal data held by Public Furniture about our Service Users is

among the assets transferred; or to a counterparty in a business asset transaction that

Public Furniture or any of its affiliates or related corporations is involved in; and

- Third parties to whom disclosure by us is for one or more of the Purposes and such third

parties would in turn be collecting and processing your personal data for one or more of

the Purposes.

1.3.3 We may disclose personal information to respond to legal requirements, enforce our

policies, respond to claims that a listing or other content violates the rights of others, or

protect anyone's rights, property, or safety. Such information will be disclosed in

accordance with applicable laws and regulations.

1.4 Collection of Computer Data not necessarily Personal Information

When you visit Public Furniture, our company servers will automatically record

information that your browser sends whenever you visit a website. This data may include:

• Your computer's IP address

• Browser type

• Webpage you were visiting before you came to our website

• The pages within Public Furniture that you visit

• The time spent on those pages, items and information searched for on our site,

access times and dates, and other statistics

This information is collected for analysis and evaluation in order to help us improve our

website and the services and products we provide. This data will not be used in

association with any other personal information.

1.5 Community and Support

1.5.1 We provide customer service support through email, SMS and feedback forms. In

order to provide customer support, we will ask for your email address and mobile phone

number. We only use information received from customer support requests, including,

without limitation, email addresses, and for customer support services and we do not

transfer to or share this information with any third parties.

1.5.2 You can also post questions and answer other User questions in our community

forums. Our forum and messaging services allow you to participate in our community; to

do so, we maintain information, such as your user ID, contact list and status messages. In

addition, these and similar services in the future may require us to maintain your user ID

and password.1.6 Cookies Policy

1.6.1 We may from time to time implement "cookies" or other features to allow us or third

parties to collect or share information that will help us improve our Site and the Services

we offer, or help us offer new services and features. “Cookies” are identifiers we transfer

to your computer or mobile device that allow us to recognize your computer or device and

tell us how and when the Services or website are used or visited, by how many people and

to track movements within our website. We may link cookie information to personal data.

Cookies also link to information regarding what items you have selected for purchase and

pages you have viewed. This information is used to keep track of your shopping cart, for

example. Cookies are also used to deliver content specific to your interest and to monitor

website usage.

You may refuse the use of cookies by selecting the appropriate settings on your browser.

However, please note that if you do this you may not be able to use the full functionality

of our Site or the Services.

We use "cookies" on certain of our pages to help analyze our web page flow; customize

our services, content and advertising; measure promotional effectiveness, and promote

trust and safety.

1.6.2 A few important things you should know about cookies that are:

• We offer certain features that are available only through the use of cookies.

• We use cookies to help identify you and maintain your signed-in status.

• Most cookies are "session cookies," meaning that they are automatically deleted

from your hard drive at the end of a session.

• You are always free to decline our cookies if your browser permits, although doing

so may affect with your use of some of our sites or services.

• You may encounter cookies from third parties on certain pages of the Website that

we do not control. (For example, if you view a web page created by another user,

there may be a cookie placed by that web page.)

1.7 Changes to the Privacy Policy

Public Furniture reserves the right to modify and change the Privacy Policy at any time.

Any changes to this policy will be published on our website. You should check this Policy

each time you access our website so as to be aware of the most recent applicable version

of the Policy.1.8 Questions, Comments, Contact Information Regarding our Privacy Policy

If you have any questions or suggestions regarding our privacy policy, please contact us

at:

Public Furniture

SUBLOT 4 & 5, LORONG LING KAI CHENG 12A

96000 Sibu, Sarawak

Email: epicdistribution2@gmail.com

Tel: 016-8911111SHIPPING & DELIVERY POLICY

GENERAL SHIPPING & DELIVERY TERMS

• All parcels are delivered by Public Furniture Showroom Furniture’s Lorry. Store

pick up is not available.

• If the dispatch day falls on Public Holiday, Saturday or Sunday, dispatch will be on

the next working day.

When will I receive my order?

After your order is verified and payment has been cleared (immediate for SenangPay

option or wallet option via Public Furniture Top Up Wallet), we will ship out your order

within the following time frame:

• Within Sarawak: Estimated 6-7 Working Days (Except Sunday and Public

Holiday) for product's shipping.

Before delivery, we will call you to ask whether you are available at the moment given

address. Hence, if you are available, we will deliver.

What is the shipping/delivery rates?

Standard Delivery charges: -

• FREE Shipping for areas within Sarawak.

** Our delivery time is counted based on working days.

Do you deliver during weekends and holidays?

Our delivery serviceis unable to deliver during weekends or public holidays.

Can I cancel my order after order has been shipped?

Unfortunately, we are unable to accommodate to your request for cancellation once the

item has been shipped.

Do you ship to West Malaysia?

Unfortunately, we do not ship to West Malaysia at the moment.RETURN & EXCHANGE POLICY

What is the Public Furniture Showroom’s Refund & Exchange Policy?

This policy will only be applicable if the item/order that you wish to return is purchase via

https://publicfurniture.com.my.

Purchases from Public Furniture Showroom retail stores and other e-commerce platforms

will not be eligible for this policy.

We have a SEVEN calendar days refund and exchange policy upon your receipt of the

order, subject to the following term and conditions:

1. Items/orders that you wish to refund or exchange must follow all the requirements

that have been listed out in our return and exchange requirement list.

2. All packaging must be unmarked and not damaged in any manner.

3. Any item that is received with tags attached must be exchanged with those tags

intact.

4. Products purchased as part of a set or multi-item pack, have to be exchanged as a

whole set.

5. If the product for which you wish to exchange is of a higher price than the original

purchase price, this is not applicable.

6. Immediate offline refund via store optionwill be available for the customer with

reasonable reasoning in redemption period (7 calendar days upon receipt of the

order).

Please note under this policy, we do not generally permit the refund or exchange of:

• Refund requisitions made after the redemption period (7 calendar days upon receipt

of the order).

• Redeemed services from merchants or partners.

• Requests that have been rejected by our customer support officers.

How do I submit a refund or exchange request?

• Should there be any dissatisfaction with the product received and you wish for an

exchange, you will need to contact our customer support which is +60168966688.

Items for Customers to note:

• Exchanges are subject to availability. If the store does not have any more stock, you

may have to wait until they are able to source additional stock of the desired

product or visit another nearby store.

• Exchanges may apply for the same product of a different colourbut NOT different

products that serve the same function at the same price. Such exchanges are subject

to a mutual agreement between yourself and Public Furniture Showroom Team.Website Disclaimer

Public Furniture provides the [publicfurniture.com.my] Website as a service to the public

and Web site owners. The information contained on the website is for general information

purposes only. The information is provided by seller and supplier and while we endeavour

to keep the information up to date and correct, we make no representations or warranties

of any kind, express or implied, about the completeness, accuracy, reliability, suitability or

availability with respect to the website or the information, products, services, or related

graphics contained on the website for any purpose. Any reliance you place on such

information is therefore strictly at your own risk.

The services are provided as with and without any warranties, claims or representations

made by Public Furniture of any kind either expressed, implied or statutory with respect to

the services, including, without limitation, warranties of quality, performance, non

infringement, merchantability, or fitness for a particular purpose, nor are there any

warranties created by course of dealing, course of performance or trade usage. Without

limiting the foregoing and to the maximum extent permitted by applicable law, Public

Furniture does not warrant that the services, this site or the functions contained therein

will be available, accessible, uninterrupted, timely, secure, accurate, complete or error

free, that defects, if any, will be corrected, or that this site and/or the server that makes the

same available are free of viruses, clocks, timers, counters, worms, software locks, drop

dead devices, trojan-horses, routings, trap doors, time bombs or any other harmful codes,

instructions, programs or components.

Public Furniture has no control over and, to the maximum extent permitted by applicable

law, does not guarantee or accept any responsibility for (a) the fitness for purpose,

existence, quality, safety or legality of items available via the services; or (b) the ability of

sellers to sell items or of buyers to pay for items. If there is a dispute involving one or

more users, such users agree to resolve such dispute between themselves directly and, to

the maximum extent permitted by applicable law, release Public Furniture and its affiliates

from any and all claims, demands and damages arising out of or in connection with any

such dispute.

Through this website, you are able to link to other websites which are not under the

control of Public Furniture. We have no control over the nature, content and availability of

those sites. The inclusion of any links does not necessarily imply a recommendation or

endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Public

Furniture takes no responsibility for, and will not be liable for, the website being

temporarily unavailable due to technical issues beyond our control.

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